Privacy Policy

1. Introduction

NovaCare Medical Supply ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website, place orders, or interact with our services.

2. Information We Collect

We may collect the following categories of information:

• Account Information — Name, email address, phone number, company name, and shipping/billing addresses when you create an account or place an order.
• Order Data — Products purchased, order history, payment method details (processed securely by third-party payment providers), and delivery preferences.
• Usage Data — Pages visited, search queries, browser type, IP address, and device information collected automatically via cookies and analytics tools.
• Communication Records — Messages, support tickets, and correspondence you send to us.

3. How We Use Your Information

• Process and fulfill your orders, including shipping and returns.
• Manage your account, shopping lists, and formulary preferences.
• Send order confirmations, shipping updates, and service notifications.
• Improve our website, product catalog, and customer experience.
• Comply with legal obligations and prevent fraudulent activity.

4. Information Sharing

We do not sell your personal information. We may share data with:

• Service Providers — Payment processors, shipping carriers, and cloud hosting providers who assist in our operations.
• Legal Requirements — When required by law, regulation, or legal process.
• Business Transfers — In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment processing, access controls, and regular security audits to protect your information against unauthorized access, alteration, or disclosure.

6. Cookies

Our website uses cookies to maintain your session, remember preferences, and analyze site usage. You can manage cookie settings through your browser. Disabling cookies may affect some website functionality such as the shopping cart and saved lists.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications at any time.
• Request a copy of the information we hold about you.
• Restrict or object to certain processing activities.

To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have questions about this Privacy Policy or your personal data, please reach out: